Sensory Shopping Guide

Busy shopping centres can sometimes be overwhelming, particularly for people with hidden disabilities. Stockland Wendouree is proud to offer families a range of sensory-friendly activities and tips to make their centre experiences as convenient, calm, and organised as possible.

To help families navigate busy centres, in partnership with Aspect Australia, we have mapped out potential sensory stressors such as noise, light, smell, and touch as well as crowding or busy areas of the centre. The map also indicates calmer quieter places if needed, and assists in preparing a person by increasing the predictability of a new environment.

What is a Sensory Map?

Sensory maps are used to prepare a person and increase the predictability of a new environment and indicate calmer, quieter places if needed. This helps to reduce sensory overwhelm, anxiety and stress. 

Developed in partnership with Aspect

Stockland Wendouree was assessed by Aspect's Autism Friendly team on a typical, busy day. Autistic people conducted a walkthrough of common areas, giving live feedback about their experience and advising on potential positives, challenges and solutions. Individual retailers and car parks were not assessed. 

Note: While the Sensory Map acts as a guide for a typical day at the centre, sensory experiences are subject to change day-to-day.

> Click here to download our Sensory Map

The North West carpark and entrance on ground level next to Ramsay Pharmacy provides the best low sensory access to the centre. You can access the North West carpark from Norman Street. 

Customer Care is located in the Centre Management Office down the amenities corridor and is open during centre core trading hours for assistance and queries. If you want to speak with a customer service representative before making your way in centre, please call 03 5339 5131  for more information.

Our state-of-the-art Parents Room feature private feeding rooms, a private Quiet Room, play areas, children’s toilets, bottle warmers, clean change tables and heated baby wipes. The Quiet Room has a sliding door, dimmable lights and sensory items to allow for decompressing in a safe space. The Parents Room is located in the amenities corridor. 

Three Accessible restrooms are available in-centre. One in the Casual Dining Precinct, and two in the main amenities corridor in the middle of the building. An Adult Change Space with an adult sized change table and a full range ceiling host is available near the parents room. 

> Click here to view our centre map


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