Customer care services
Our people enjoy being able to help, Stockland Shellharbour has two Customer Care Centres. Customer Care 1 is located on the Ground Floor near the Food Court travelators and Lorna Jane. Customer Care 2 is located near the pedestrian entry to the West Car Park opposite NAB. the Customer Care Centre is open 7 days a week it offers a variety of services you need to make shopping easier.
New Customer Care Centre
A second Customer Care Centre has opened at the entrance of the new Western Multi-Deck Car Park to make shopping at Stockland Shellharbour even more convenient.
See our friendly Customer Care staff if you require assistance, directions, use of our free mobility equipment or to use our free parcel minding service.
To view map please click here.
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Parents' room
On completion the Centre will have four well-equipped Parents? Rooms. The existing Parents? Rooms are located near Payless Shoes, behind the Food Court and next to the central circulation travelators on both Ground and Plaza Levels of the Centre.
Our state-of-the-art Parents? Room includes:
- Change tables
- Complimentary heated baby wipes,
- Private feeding rooms complete with TV's,
- Wash basins,
- Play equipment for toddlers,
- Nappy bins,
- Toilets for both parent and child,
- Bottle warming,
- Microwave and food preparation area,
- Comfortable seating.
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Say it with a Stockland Gift Card
The Stockland Gift Card is an exciting way for customers to shop at Stockland Shopping Centres, adding another level of convenience to the your shopping experience.
The Gift Card is an electronic card the same size and look of a regular debit card. It can be used at over 2000 participating retailers across Australia in Stockland Shopping Centres. It is great for fashion, gifts, fresh food, eating out and so much more.
A Stockland Gift Card can say 'Happy Birthday', 'I love You', or 'Merry Christmas'. At work, it is a job 'well done' or at a sporting presentation, 'Congratulations'.
Gift Cards can be credited with any amount between $10 and $500, making it a flexible gift, perfect for any member if the family.
You can get your Stockland Gift Card from the Customer Care Centre. Click here to find out more...
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Mobility equirement hire
Motorised scooters, wheelchairs and prams are available for hire from the Customer Care Centre. To book please phone (02) 4296 8266.
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Disabled facilities
Disabled toilets are located near Payless Shoes, Harris Scarfe and at the outdoor area near The Salvation Army Employment Plus Connectivity Centre and Nirand Thai. Disabled parking spaces are located outside every entrance to the centre.
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Kidz Cabs
Kidz Cabs make shopping with children a little easier. They are available free of charge from the Customer Care Centre, subject to availability.
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Lost and found
If you've lost something, we can try to help you find it. For lost and found property enquiries please contact the Customer Care Centre on (02) 4296 8266.
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Centre Directories
A simple guide to Shopping at Stockland Shellharbour is now available at Centre Management or Customer Care - How Easy!
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